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Industrial Marketing: Can Social Media Play a Role? Can Social Media Work?

Industrial Marketing: Can Social Media Play a Role? Can Social Media Work?

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Industrial Marketing: Can Social Media Play a Role? Can Social Media Work?

These and many similar questions  are being asked and debated across the industrial marketing spectrum.  And, there is no clear consensus.

The following is a look at why the answer might be maybe.

1.  Fear is holding back adoption.

In general engineers don’t have a lot of spare time on their hands.  Part of the reason for the lack of time on their hands to engage in social networking can be attributed to their inability to get to social media. The SAE International’s Do mobility engineers use social media? study surveyed nearly 1200 members and found only 55% said they use social media for work and only 52% of companies permit social media use during business hours.

Additionally, MarketingProfs What Works in 2011: B2B Marketing report finds that the number of companies restricting social media use is growing. Facebook, while the most popular of the social networking channels, is also the most blocked by companies.

Security and over exposure of information are the Top 2 fears of companies according to McAfee Inc.’s Web 2.0: A Complex Balancing Act – The First Global Study on Web 2.0 Usage, Risks and Best Practices Report. The study found over 60% of the respondents stated their company suffered losses averaging of $2 million related to security issues.

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Before You Leap Into Social Media and Networking Photo

Before Leaping Into Social Media and Networking

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Social Media & Networking Photo - Before Leaping

Six steps to your organization’s social media and networking success.

The Internet, more specifically social media and networking has changed the way people and organizations connect, create, stay in touch or seek help from others.

Citizen journalists are using social media tools like blogs, microblogs, and video sharing to inform the world of the events surrounding the 2009 Iranian election protests when traditional journalists were banned from the country. It helped to topple the Egyptian government and many other Middle Eastern governments in 2011.

Musicians utilize services like Myspace and YouTube to launch careers and connect with fans. Companies employ wikis to collaborate on product development,  manage projects and customer relations, and provide technical support. E-tailers and restaurants apply reviews and opinions to increase traffic and drive sales because while 14% of people trust ads, 76% trust consumer recommendations* for purchase decisions. Furthermore, companies use Facebook to encourage fans to refer their products or services since a Facebook friend referral makes two-thirds of US Facebook users more likely to purchase a product or visit a retailer¹.

However, many organizations are jumping head long into social networking before they know what it is, how to use it, what platforms their stakeholders may or may not use, what social technographics define their stakeholders and what costs —  direct and hidden — are involved for fear they are going to be left out.

Others leap in because it is going to be a ‘cheap’ way of marketing themselves without having goals, strategies and tactics established, knowing the human resource and time allocations needed to get results, defining a method for measuring results, and determining what message(s) they’re going broadcast. Read more